FAQ

We are no longer accepting new applications under the BCIT Group Insurance Plan

Spouses must continue to meet the policy definition for spouse.

The only exclusion is suicide occurring within two years of the effective date of your insurance. Also, please be aware that if you are entitled to the Daycare, Education, Repatriation, Retraining or Rehabilitation Benefits for Term Life Insurance or AD&D Insurance under this policy or any other policy issued by iA Financial Group, the company’s total liability will be limited to the lesser of the actual expense incurred and the maximum benefit provided.

Coverage terminates on the earliest of the following dates:

• the October 1 following the date you reach age 70;
• the end of the month in which your written request to cancel your insurance is received;
• with regard to your spouse's Term Life Insurance, the earliest of the above or the end of the policy year following the date they reach age 70, or the end of the month in which they no longer qualify as a "spouse".

We want your claims process to be as hassle-free as possible. If you need to file a claim, please call our toll-free Client Customer Service line on 1-800-266-5667. A claims specialist will walk you through the necessary steps. 

Please complete the Name and/or Address Change Form and submit it to our office.

If you are changing your name, we will issue you a new Insurance Certificate.

Spouse means the legal spouse of a member, providing there is no separation in effect, or an individual who has been residing in a marriage-like relationship with the member for a period of at least 12 consecutive months.

Please note that non-smoker rates apply to individuals who, at the time of application, have not used tobacco, nicotine, or cannabis mixed with tobacco in any form whatsoever within the last 12 months. If you met this criteria please complete the Request for Non-Smoker Rates Form and submit it to our office.

Applications for additional coverage are no longer accepted.

Decreases in coverage require your written authorization. These can be submitted to us by mail. Please ensure you have signed and dated your request. You can mail your request to:

iA Special Markets
iA Financial Group
400 - 988 Broadway W.
PO Box 5900
Vancouver BC, V6B 5H6


 

For products where a beneficiary designation is applicable, the beneficiary designation may be changed at any time by written instruction, unless the beneficiary has been irrevocably appointed.

Please note that in Quebec, if you make your spouse (excluding common-law spouse) your beneficiary that designation is irrevocable, unless you have specified otherwise.

To make a change you will need to complete the Beneficiary Designation Form.

Term Life Coverage

Members can name any person as their beneficiary. Members are the beneficiary for spousal benefits unless the spouse names a different beneficiary.

Dependent Child Term Life Coverage or Dependent Child Critical Illness Coverage

The member is the beneficiary of the child’s coverage.

Critical Illness Coverage

There is no beneficiary allocation, the insured person will be the recipient of any payable benefit.

Accidental Death and Dismemberment Coverage

Members can name any person as their beneficiary.

For products where a beneficiary designation is applicable, the beneficiary designation may be changed at any time by written instruction, unless the beneficiary has been irrevocably appointed. Please note that in Quebec, if you make your spouse (excluding common-law spouse) your beneficiary that designation is irrevocable, unless you have specified otherwise.

Please complete the Pre-Authorized Debit (PAD) Agreement Form  and submit it to our office. Payment method changes will take effect on the next billing date following the date we receive your request.